Returns and Refunds:

Returns Address:

Canopy
3 Station Approach
Kew Village
TW9 3QB

We hope that you will be delighted with your purchase. If you are not completely satisfied items may be returned to us within 28 days of delivery. Products must be returned unworn and undamaged in their original packaging. Please ensure that shoes are tried on a clean surface. If goods are not deemed acceptable for re-sale a refund cannot be given.

The carriage costs for returns will be borne by the customer unless the goods are faulty.

Please write a note on the Order'Delivery Note enclosed with your delivery giving a brief explanation of the reason you are returning the goods and enclose this with your return. We will aim to process your returns request within 5 days of receipt and we will email you to confirm a refund or exchange. Please allow up to 2 working days after confirmation is received for the funds to reach your account. In some cases, through no fault of our own, refunds may take longer. The refunds can only be made to the original method of payment and using the original details supplied.

Goods should be mailed back via Royal Mail on a second class signed for service or returned in person to our shop in Kew. Please bring proof of purchase with you when returning items. If you do return goods to our store, refunds will be processed via your original payment method.

If you would like to exchange goods please contact us on 020 8940 0018 and we will reserve the desired item for you. Please then fill in the returns form and follow the returns advice above. On receipt of the return we will send out the reserved replacement goods. If there is any extra to pay we will be in touch to take payment. If a refund is due to you this will be processed via the original payment method.

If you have any questions or queries, please don’t hesitate to give us a call on 020 8940 0018 or email info@canopy-kew.co.uk