Privacy Policy

Canopy respects the need to protect your privacy and information and commits to:

  • Keeping your personal information secure and only to use it for the purposes as detailed below subject to the permissions you have granted us.
  • Not sell your personal information.
  • Provide you with ways to manage and review your marketing & communications choices at any time.


Canopy has taken a great deal of care to ensure that any personal information you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption and all personal information is held on secure servers.

Data Collection & Usage:

Information we collect from you will be in order to provide a high quality customer experience and carry out contractual obligations for the purposes of fulfilling your order(s):

What information we collect and process / Legal Basis / Our Legitimate Reasons:


Canopy asks to use temporary cookies to track your use of the website, if you are new to the site, or drop in on a new device, you will be shown the cookie acceptance form. For all cookies, other than those necessary to run the site none of which contain personal information, we require your consent which will be recorded in the Cookie database on your device. You may delete these cookies at any time using the relevant feature of your browser.

The other than necessary cookies we offer, and which you may wish to consent to, is for:

Preferences: So the site can remember your preferences across multiple sessions.

Statistics: So Canopy can improve its product offering and web experience by analysing the way customers make use of the site. This data is gathered anonymously unless you are signed in to our web site as a registered member.

You may delete cookies at any time using the relevant feature of your browser.

We use this information solely for the purpose of ensuring that the content of the website is constantly evolving to meets our customers’ requirements.

Marketing communications:

When you provide us with your email address you are opting in to receive marketing information from us via email.
When you order with Canopy, we will collect:

  • Name
  • Invoice Address
  • Delivery Address
  • Contact Phone Number
  • Email Address
  • Transaction Information

Contractual Obligations / Legitimate Reasons

  • We require this information in order to process your order.
  • We will use your phone number to keep you up-to-date with your delivery and order.
  • We will use your email to keep you up-to-date with your delivery and order as well as email your invoice.

When you return an order to Canopy we will collect:

  • Name
  • Proof of Purchase Information, i.e. order number
  • Address
  • Contact Phone Number
  • Email Address
  • Reason for Return

Contractual Obligations / Legitimate Reasons

  • We require this information in order to ensure your return is actioned quickly for you with the resolution you have requested, i.e. replacement, refund, warranty repair.

Sharing your information:

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Furthermore, they must process the personal information in accordance with this Privacy Notice and as permitted by EU data protection laws.

Fraud Prevention:

Canopy is committed to the deterrence, prevention, detection and reporting of fraudulent activity and is constantly evolving an ‘anti-fraud’ culture across all platforms of the business. Canopy will not tolerate any level of fraud or corruption and will treat any such event with the utmost severity.

Canopy has robust systems and procedures in regards to fraud prevention, detection and reporting and commits to:

  • Implement security systems to prevent fraud by design including the use of SSL encryption on the Canopy website and stringent data protection policies and procedures.
  • Train ALL staff to be aware and vigilant of possible fraud.
  • Implement a procedure for investigating and reporting fraud.
  • Ensure both alleged and proven fraud are dealt with in a consistent and timely manner.
  • Work in co-operation with the relevant authorities where applicable.
  • Keep records of proven fraud for the purpose of preventing further activity.

How long we will keep your information:

We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.

Withdrawing consent:

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’ or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information within the business in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:

  • It is not accurate.
  • It has been used unlawfully but you don’t want us to delete it.
  • It is not relevant anymore, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us by

How to lodge a complaint:

Canopy strives for excellent customer service and has stringent measures in place to protect your data, but in the event you are unhappy with how we have used your personal information please get in touch via email